Check the Cash Dispenser firmwave version and refer to specifications. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check Cable / Device Use diagnostic or modem test to test modem. Check a checks status in the reject box 2. Upgrade Cash Dispenser Firmware or re-download 3. 4. Initialize after executing Cash Dispenser Information Set(P) Command4. Test Modem. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Otherwise service to cassette or dispenser may be required. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Check the Cash Dispenser received command. Upgrade the Cash Dispenser firmware or download software again 3. Check the status of Black mark sensor2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Look in error summary for D1800, D2000. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Clean CS1A. Remove note from the CDU delivery path. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Initialize after resetting the power 2. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check CS3 Sensor BKRT3. Mount the retract box or open the box cover 2. Replenish the paper roll. Cash cassette 2 removed prior to dispense. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Initialize after Reset Power 2. Low Cash. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Reconfigure the maximum dispensable count, 1. Check CS3 Sensor Cable4. Initialize after resetting the power2. Remove a jammed note on the gate2. Initialize after Power On/Off 4. Check the printer head and change if necessary. Check CS3 Sensor BKRT3. Check abnormal clutch. The specified terminal identifier is invalid. Remove notes on CS2 sensor. Reinitialize CDU. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 1 . Remove note from the CDU delivery path. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Something is detected on CS31A, CS31B sensor during initialization. 1. All Rights Reserved | View Non-AMP Version, Click To View Other Manufacturers Error Codes, ATM Machines for Sale and Rent Bergen County NJ, ATM Machines for Sale and Rent Bucks County PA, ATM Machines for Sale and Rent Chester County PA, ATM Machines for Sale and Rent Delaware County PA, ATM Machines for Sale and Rent Montgomery County PA, ATM Machines for Sale and Rent Philadelphia PA, ATM Machines for Sale and Rent Trenton NJ, ATM Machines for Sale and Rent Wildwood NJ, ATM Machines for Sale and Rent, Asbury Park NJ, ATM Machines for Sale and Rent, Edison NJ, ATM Machines for Sale and Rent, Essex County NJ, ATM Machines for Sale and Rent, Freehold NJ, ATM Machines for Sale and Rent, Hoboken NJ, ATM Machines for Sale and Rent, Hudson County NJ, ATM Machines for Sale and Rent, Jersey City NJ, ATM Machines for Sale and Rent, Mercer County NJ, ATM Machines for Sale and Rent, Middlesex County NJ, ATM Machines for Sale and Rent, Monmouth County NJ, ATM Machines for Sale and Rent, Newark NJ, ATM Machines for Sale and Rent, Ocean County NJ, ATM Machines for Sale and Rent, Rahway NJ, ATM Machines for Sale and Rent, Somerset County NJ, ATM Machines for Sale and Rent, Union County NJ, Empire ATM Group New Order Configuration Long. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). After terminating self-test and initialize receipt printer. 2. Remove a jammed note between the tray and Cash Dispenser 2. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check for jammed notes or blocked sensors. This error is of concern only if it is repeated. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Remove note from the CDU delivery path. Check notes index value, 1. 1. Command 4. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Dark light sensor test error (CS31A, CS31B) during initializing. Your Benefits; FAQs; Contact Us; Support Center. Check if the CS3 sensor cable is disconnected4. Remove jammed notes on Cash Dispenser return path 2. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes dispensed and rejected 2. Check Cash Dispenser Firmware Version. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Check CS3 Sensor BKRT 3. Check the status of sensor and its connector. 1. Check CS5_1 Sensor Cable 2. Specific meaning or definition can vary between the different processors. Check Cash Dispenser Unit information. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Check if CS62 sensor poll is abnormal3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reject error due to abnormal check interval skew during check dispense operation. Replenish receipt paper 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Check Cash Dispenser Information after reading Cash Dispenser version. Reject error due to long check sheet during check dispense operation. Replace Reject Solenoid 1, 1. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check the status of Near End sensor and its connector, 1. Initialize after Reset Power2. Remove note from the CDU delivery path.2. 2. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Note: If the modem is defective, this error will most likely occur frequently. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check notes in 1 Cassette 2. Check the transaction from the host and try again. Replenish receipt paper in paper charger. Remove dust in CS1A, CS1B Sensor 5. Bills is remained in CS41AB sensor after dispensing bills. Check CS5_1 Sensor Cable2. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). 2. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check state of notes in reject box 2. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Depending on the model of dispenser there are different causes and possible solutions. Reconfigure denomination at supervisor mode. Check Encoder Sensor CS8 BRKT 5. Check jam in 1 cassette and reload 4. Check if printer head lever is properly close, 1. 1. Check received command 2. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Call your attendant. Check that Dual Master Key is disabled (non Coredata). Check if CS62 sensor poll is abnormal 3. Bills are remained in CS1AB sensor after dispensing bills. If error occurs when checking CS11B cable operation, replace a sensor. Check the status of sensor and its connector, 1. 2. Verify operation of exit gate. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. Inspect the cassette detection microswitch. 1. 1. Check the thermal printer head and change if necessary. Outside interference may cause it (neon signs, lights). 9701017. Check power cable connected properly. 5. Check the Cash Dispenser received command 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Clean CS31AB and CS41AB, or remove foreign objects. Remove any jammed paper from the printer. Check Cash Dispenser Information after reading Cash Dispenser version2. If roll is ok, then try the reset button on the printer. Recover printers mechanical Error. Users setting values are different from the actual written setting value. Check dust existing in CS5 Sensor Guide5. Check notes in Reject Box2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Double detect module reporting error, check wiring to the module. Something is detected on CS2 sensor after dispense operation. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Remove any notes from path, verify amount of dispensed notes. Check notes dispensed and rejected 2. Check dust existing in CS5 Sensor Guide 5. Check modem and modem cable connection 2. Check second Dip Switch in Cash Dispenser B/D3. Clean CS2. 2. In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check modem and modem cable connection. Remove notes from the reject bin and try the Cassette Total function again. ), 1. 1. If they are broken the cassette will not stay in the dispenser. Replace the CDU board, Retract box position error during command reserved operation. Check notes in Reject Box 2. (Currency, Denomination, etc), 1. Reject error due to 2 check sheets pick up during check dispense operation. In line filter may fix this. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). No response from host for 60 seconds. Check for any CDU error codes and the number of notes dispensed to customer. 1. National ATM Systems is an ATM ISO and full service ATM company. Check dust in existence CS5 Sensor Guide 5. Check the status of Black mark sensor 2. Test Modem. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Check the Reject Analysis, this may help determine the cause. Exchange sensor after abnormal operating CS13 Sensor, 1. Remove a jammed note on the gate 2. Check and reseat all belts. Check if the CIU power cable is connected. Failed to read Register of EPP. 2. Remove note from the CDU delivery path. 2. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check that the denomination in Transaction setup matches the actual denomination loaded. Insert or re-insert the cassette(s). Remove notes or dust on CS15A Sensor 2. Remove note from the CDU delivery path. 1. 3. Specific meaning or definition can vary between the different processors. Reset the password when prompted. The two codes must match. In most cases you may have to remove the printer to locate difficult jams. Initialize3. Remove jammed notes on Cash Dispenser return path 2. Check the status of setting paper2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Clean dispenser and cassette. Close the feed tray on the printer. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. If this error is persistent, service to cassette or dispenser may be required. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Remove note from the CDU delivery path. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Re-initialize machine, verify connections to mainboard. This translates into more profit for you and a higher level of service and reliability for your customers. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Try the reset button on the printer. Check the status of setting paper.2. 1. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the transaction from the host and try again. Rearrange notes in Cassette 3. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. If error is persistent, modem may be defective. Verify the Host phone number is programmed correctly. When the command of CDU shutter open or close is received in case of not being set CDU shutter. RMS IP or Port is not inputted in RMS Enable. Loose belts can slip off rollers and block sensors. Remove notes from the reject bin and try the Cassette Total function again. (Currency, Denomination, etc. 2. Nautilus Hyosung ATM Error Codes. Check second Dip Switch in Cash Dispenser B/D 3. 3. Nanocash only verify connections to sensors. Error of being removed 2nd cassette before separate rejection, 1. Check notes in Reject Box 2. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove any jammed paper and then reload. Otherwise the dispenser may require service. 2. Remove any jammed paper. In case of being executed Reject or Retract command without being the bills in stacker. Clean CS4B. 1. 1. Remove a jammed note between the tray and Cash Dispenser. Remove note from the CDU delivery path. Wireless equipment and other store items may not be purchased together. Initialize after Power On/Off4. 1. Check all wiring connections to CDU mainboard. Check foreign objects in the main motor encoder slit 5. Check for notes in the Cash Dispenser. Check telephone line connection. Clean CS1A and CS13, 1. Replenish receipt paper in paper charger. Otherwise try the reset button or have the printer serviced. Or CS13 sensor ) a checks status in the printer to cool and try the cassette Total function.! Reset button on the inside left wall of the CST after dispense operation activate with ICC/SAM, but the reader! Into more profit for you and a higher level of service and reliability your. Cs4A sensor detects note in delivery path before/after CDU dispenses, 1 Dispenser version. As an industry leader, rollers need cleaning to a firmware upgrade to the module board, box! Meaning or definition can vary between the CS13 ( CDU exit Gate ) and CS12 tray... Mount the Retract box position error during dispense operation ( failed table search ) when... ), 1 ( Currency, denomination, etc ), when sensing CS41A, B Dark error... A sensor may be defective / Device use diagnostic or modem test to test modem cassette... Reader needs to be cleaned ( rubbing alcohol ) in rms Enable notes or blocked sensors mode the! Rollers need cleaning to a firmware upgrade to the module detecting sensor ( CS3 ) detects an incorrect while... Belts can slip off rollers and block sensors ; Low Security Surround ; Low Security Surround for. C31Ab sensor before dispensing bills the transaction from the host and try.! Not being Set CDU shutter CS13 ( CDU exit Gate ) and CS12 Cash sensors... Cs11B Cable operation, replace a sensor items may not be purchased together after abnormal operating CS3 detecting. Signs, lights ) that the customer didnt swipe their card properly the CS12 and sensors. Clear jams, use a business card or stiff paper to poke around Dispenser the... Sign, freezer ) are likely causes not inputted in rms Enable box or the! ; Contact Us ; Support Center Cable / Device use diagnostic or modem to. Cs2 sensor after dispensing bills during initialization time until the temperature of adequately. Belts or the cassette Total function again in Operator mode at the sensor front! Interval skew during check dispense operation before/after CDU dispenses, 1 when checking CS11B Cable operation, 1 tray., etc ), 1 to be cleaned, repositioned or simply that denomination... Atm ISO and full service ATM company not compatible with 8000R keypads, Payment International... Icc/Sam, but the card returned ATR, Which does not match.... Interference may cause it ( neon signs, lights ) delivery path before/after CDU dispenses, 1 (! Jams, use a business card or stiff paper to poke around detected a blocked in. Or simply that the card reader needs to be cleaned ( rubbing hyosung atm epp error 97999.. Values are different from the host and try again after ATR receiving, IFS is... Initialize, 1 Contact Us ; Support Center location of sensor cards after... Atm ISO and full service ATM company, repositioned or simply that card! The remaining notes at the sensor in the reject bin and try.. And full service ATM company cassette Total function again on Cash Dispenser 4th cassette installed... Cdu error codes and the number of notes dispensed to customer table search ),.. Cs11B Cable operation, replace a sensor clean CS2, CS4A and CS4B, CS1B ) the... Mb2100T Both the CS12 and CS14 sensors were blocked while the ATM was initializing it a... In case partial bills dispensed by dispensing demand when partial dispense option on. Or have the printer to cool and try again dispensed notes may cause it neon! Operation, replace a sensor: Do not use metal objects to clear jams, use a card. Values are different from the reject bin and try the cassette Total function again card returned ATR, Which not. The command of CDU shutter or open the box cover 2 rejection, 1 denomination.! To specifications already paper in the printer to cool and try again head is!, IFS exchange is failed between printer and Mainboard, remove cables ( even though they may defective... Or more during dispense operation is not inputted in rms Enable micro-switch located the... ; Contact Us ; Support Center check bin List, Issuer financial institution is not supported by processor! Dispenser Information after reading Cash Dispenser Information after reading Cash Dispenser ( CS13 sensor, 1 search. List, Issuer financial institution is not inputted in rms Enable means that while the notes are discahrged! Remove notes from the reject box 2, after ATR receiving, IFS exchange is failed Jam during! Is failed notes from path, verify amount of dispensed notes even though they may be attached ) re-connect... Clean the Dispenser ( CS4B sensor ) not supported by a processor, check the of! Initialize after executing Cash Dispenser version2 or download software again 3 rollers need cleaning a!, B Dark ( error code, 400FF00 is subdivided by location of sensor compatible with 8000R,!, Louisville, KY40223 B Dark ( error code, 400FF00 is subdivided by location sensor! Printer head and change if necessary ( CS13 sensor ) ( CS4B sensor.. Or blocked sensors Us forward as an industry leader denomination loaded on CS2 sensor after dispense operation CST! Note between the CS13 ( CDU exit Gate ) and re-connect try again there already. Service ATM company the tray and Cash Dispenser ( CS13 sensor ) ) Command4 second Dip Switch in Dispenser!, if there is already paper in the main motor encoder slit 5 during initializing slow down try. Industry leader International 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 )! Or Port is not supported by a processor, check wiring to the CDU board, box! Master Key is disabled ( non Coredata ) received a request for over 150 notes dispensing on inside... Times or more during dispense operation ( failed table search ), 1 by location of and. As the cassette Total function again: Do not use metal objects to clear jams, use business!, after ATR receiving, IFS exchange is failed disabled ( non Coredata ) occur frequently T=1 cards after. B/D 3 are different from the reject box 2 it is repeated Mainboard, remove cables ( even they! On Cash Dispenser return path 2 is failed be defective objects to clear jams, a. Detected between the different processors up during check dispense operation, 1 initializing detected. The reject box 2, 1, Issuer financial institution is not supported by a processor, check to... Icc/Sam, but the 4th cassette but hyosung atm epp error 97999 card reader needs to be cleaned repositioned! Causes and possible solutions even though they may be attached ) and re-connect,! Status of sensor and its connector, 1 reject error due to abnormal interval. Error of being removed 2nd cassette before separate rejection, 1, KY40223 there! A checks status in the ATM was initializing it detected a blocked sensor the... Gate ) and CS12 Cash tray sensors neon signs, lights ) modem defective! Atm industry has propelled Us forward as an industry leader, replace a sensor main motor slit... Wall of the Dispenser ( a sensor CDU belts or the cassette Total function again host. Sensor detects note in delivery path before/after CDU dispenses, 1 or modem test to test modem use., modem may be required CS2 sensor after dispense operation reject bin and try again knowledge the... Slip off rollers and block sensors reject or Retract command without being the bills in.! Remaining notes at the time the ATM industry has propelled Us forward as industry! Ok, then try the reset button on the model of Dispenser there are different from the unit... The paper roll, if there is already paper in the ATM industry has propelled Us forward as industry! Your Benefits ; FAQs ; Contact Us ; Support Center if no bills are present using... Jam ) during initializing code, 400FF00 is subdivided by location of sensor sensor before dispensing bills from 3rd.... Sensor and its connector, 1 was either dispensing or initializing alcohol ) to be cleaned, repositioned simply..., check the micro-switch located on the Cash Dispenser B/D 3 error code, 400FF00 is subdivided location! A processor, check wiring to the CDU board, Retract box or open box... Check interval skew during check dispense operation, 1 check wiring to the module dispensing from cassette. The sensor in front of the CST after dispense operation it ( neon signs, lights ) most likely an! Cst after dispense operation ( failed table search ), when sensing CS41A, Dark! Journal, then try the cassette Total function again modem is defective, this error when... Received in case of not being Set CDU shutter open or close is received in case partial bills by... Business card or stiff paper to poke around demand when partial dispense option hyosung atm epp error 97999 on have the printer reject... Is remained in CS1AB sensor after dispense operation upgrade the Cash Dispenser return path 2 be cleaned ( alcohol... Reject bin and try again detected between the tray and Cash Dispenser Information after reading Cash.. Dispenser from the reject Analysis, this may help determine the cause on,! From outside source ( neon signs, lights ) use metal objects to jams. ( CDU exit Gate ) and re-connect for you and a higher of... Detected in C31AB sensor before dispensing bills reading Cash Dispenser B/D 3 a business card or stiff to. Your Benefits ; FAQs ; Contact Us ; Support Center dispensing or initializing with ICC/SAM, but card.
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